Frequently Asked Questions

Yes. Every Red Rose dress and top is made from 100% pure cotton, with no polyester blend. It is soft, light and breathable, so it stays comfortable in hot weather.

Measure around the fullest part of your bust and match it to our Size Guide: XS 32", S 34", M 36", L 38", XL 40", XXL 42", 3XL 44". If you are between two sizes, choose the larger one for a relaxed fit.

We photograph our products in natural light so colours are accurate, but screens show colours slightly differently. Printed cotton can also vary a little from piece to piece.

Gentle machine wash in cold water with similar colours. Do not bleach, and iron on warm. Follow the care label on each piece.

Yes. Enchanted Bloom, Marigold Meadow and Vintage Rose each come as a dress and a matching top, so you can pick the style you like.

Yes. Shipping is free on every order, anywhere in India, with no minimum order value.

We pack and dispatch orders within 1 to 2 working days. Delivery takes 5 to 7 working days after dispatch, depending on your location. Remote areas can take a little longer.

Once your order ships, we send a tracking link by SMS, WhatsApp or email. You can also use our Track Your Order page.

Not yet. We currently deliver only within India.

Yes, as long as the order has not shipped. WhatsApp us on +91 87968 78700 with your order number. Once the order has shipped, we cannot change the address.

UPI, debit and credit cards, net banking and wallets through Razorpay, plus Cash on Delivery.

Yes, on all orders, with no extra charge. You can pay the courier in cash or by UPI when your order arrives.

Yes. All prices on our website are in Indian Rupees and include GST. There are no extra charges at checkout.

Yes. Our store runs on Shopify with encrypted (HTTPS) connections, and payments are handled by Razorpay, a PCI-DSS compliant payment partner. We never see or store your full card or UPI details.

Yes, any time before it is dispatched. WhatsApp or call us on +91 87968 78700, or email support@redrosedesign.co, with your order number. Prepaid orders cancelled before dispatch are refunded in full.

Yes. Within 3 days of delivery, you can ask for an exchange or store credit. The item must be unused, unwashed, with all original tags and in its original packaging. Return shipping is paid by you. See our Refund and Exchange Policy.

Tell us within 48 hours of delivery, with photos of the product and the package. An unboxing video helps us resolve it faster. We pick it up free and send a replacement. If a replacement is not available, we refund you in full.

Refunds to cards, UPI or net banking reach your account within 5 to 7 working days after we approve them. For Cash on Delivery orders, we refund to your UPI ID or bank account.

Stitching defects that appear within 15 days of delivery, with normal use and washing as per the care label, are replaced the same way as a damaged item.