Refund policy
We want you to love what you buy from Red Rose. If something is not right, here is how we fix it.
Exchange or store credit (change of mind or size)
- You can ask for an exchange or store credit within 3 days of delivery.
- The item must be unused, unwashed, with all original tags attached and in its original packaging.
- Return shipping is paid by you. You can ship it to us yourself, or we can arrange a pickup and deduct the courier charge from your store credit.
- Once we receive and check the item, we send your store credit or ship your exchange within 3 working days.
- Store credit is valid for [6 months] and can be used on any product on our website.
Damaged, defective or wrong item
- Tell us within 48 hours of delivery, with photos of the product and the package. An unboxing video helps us resolve it faster.
- We pick up the item at no cost to you.
- We send a free replacement. If a replacement is not available, we refund the full amount to your original payment method. For Cash on Delivery orders, we refund to your UPI ID or bank account.
- Stitching defects that appear within 15 days of delivery, with normal use and washing as per the care label, are covered the same way.
What we cannot accept
- Items returned after 3 days from delivery, except defects covered above.
- Items that have been worn, washed, altered or damaged after delivery.
- Items bought during a final sale, if marked as non-returnable on the product page.
Refund timelines
Refunds to cards, UPI or net banking reach your account within 5 to 7 working days after we approve them.
How to request
WhatsApp or call us on +91 87968 78700, or email support@redrosedesign.co with your order number. We reply within 24 hours, Monday to Saturday, 10 am to 6 pm.
